FAQ

1. How can I contact customer support?

You can contact us by:

Email: contact@hayaaofficial.com
Phone: +447856424813

Our support team is available Monday – Friday, 9:00 AM – 6:00 PM . We aim to respond to all enquiries within 24 hours.

2. Where is Hayaaofficial located?

HAYAA THE LABEL LTD
The Account Box
The Media Centre
7 Northumberland Street
Huddersfield, HD1 1RL
United Kingdom

3. How long does delivery take?

Orders are processed within 1–2 working days.

Delivery typically takes 8–12 working days, depending on your location.

You will receive a tracking number once your order has been shipped.

4. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link.

You can check your order status at any time using your tracking number on our Track Order page.

5. What is your return policy?

We accept returns within 30 days of delivery for unused items in their original condition.

Returns are free, and refunds are issued after the returned item has been inspected.

Please contact us at contact@hayaaofficial.com before returning an item.

6. What happens if my item is damaged or delivered incorrectly?

If you receive a damaged or incorrect item, please contact us as soon as possible.

After reviewing the issue, we will arrange a replacement or issue a refund.

7. Can I cancel or change my order?

Orders can be changed or cancelled before they are shipped.

Please email us as soon as possible if you would like to update or cancel your order.

8. Are there any additional fees?

All prices are clearly displayed at checkout.

There are no hidden fees.

International customers may be responsible for any customs duties or import taxes charged by their country.